Refund Policy
Last updated: July 2026
Digital Products Are Non-Refundable
Our digital products are generally non-refundable once you receive your download link. Because these are digital downloads delivered immediately via email, the product has been delivered and you have full access to the content.
Exceptions to Our Refund Policy
We will consider refund requests in the following situations:
1. Technical Issues
If you cannot access or download your product due to a technical error on our part, we will help you troubleshoot. If we cannot resolve the issue, we will provide a full refund.
2. Duplicate Purchases
If you were accidentally charged twice for the same product, we will refund the duplicate charge.
3. Unauthorized Charges
If you believe a charge was made without your authorization, please contact us immediately.
How to Request a Refund
To request a refund, email us at hello@not4normal.store with:
- Your email address used for the purchase
- The product you purchased
- The reason for your refund request
- The date of purchase
Response Time
We will review your refund request within 5 business days. If approved, the refund will be processed to your original payment method within 7-10 business days.
What About Money-Back Guarantees?
Some of our products may include a satisfaction guarantee (usually 30 days). If a product you purchased includes this guarantee, you can request a full refund within the specified timeframe—no questions asked. Check your email or the product page for details.
Contact Us
If you have questions about our refund policy or want to request a refund, please contact us at hello@not4normal.store.